These Terms of Business (“Terms”) govern all consultancy services provided by Laylan Consultants (“we”, “our”, or “us”), operated by Ronnie Cox as a sole trader registered in Houghton Regis to our clients (“Client”or “You”). By engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Definitions

For the purposes of these Terms, the following definitions apply:

• Business Day: A day (other than Saturday, Sunday, or a public holiday in England) when banks in London are open for business.
• Client: The individual or entity purchasing services from us.
• Commencement Date: The date on which our engagement begins, as specified in the proposal or agreement.
• Services: The consultancy services provided by Laylan Consultants, including business strategy, operational management, marketing, training, and related advisory services.
• Charges: The fees payable for the Services, as detailed in the relevant proposal or project brief. All fees are inclusive of VAT.
• Proposal: The document setting out the scope, deliverables, timelines, and fees for the Services, which, upon your acceptance, forms part of these Terms.

2. Engagement and Orders

2.1 Engagement: 

Your order or acceptance of our proposal constitutes an offer to purchase Services. The engagement is confirmed when we provide written acceptance (via email), at which point a contract is formed.

2.2 Proposals: 

The detailed scope of work, deliverables, and Charges will be provided in a proposal. By accepting the proposal, you agree to these Terms and the specific details therein.

3. Services Provided

Laylan Consultants provides a range of business consultancy services, including:

• Business Strategy and Planning: Developing strategic business plans, market analysis, and growth strategies.
• Operational Management: Offering advice on process optimisation and administrative support.
• Marketing and Branding: Guidance on marketing strategies, social media management, and branding.
• Training and Professional Development: Tailored workshops, one-on-one coaching, and training sessions.
• Other Services: Additional consultancy services as mutually agreed in writing.

4. Client Obligations

To ensure a successful engagement, you agree to:

• Provide accurate, complete, and timely information and documents necessary for the provision of our Services.
• Cooperate fully with us and respond promptly to requests for additional information.
• Comply with any reasonable instructions provided by us in relation to the Services.

5. Fees, Pricing, and Payment

5.1 Pricing Model

Our standard pricing is as follows:

• Hourly Rate: £35 per hour for ad-hoc consultancy.
• Fixed Project Pricing: Starting from £350, based on scope and deliverables.
• Retainer Packages: Starting from £480 per month (minimum of 15 hours), with Standard and Premium tiers available.

5.2 Payment Terms

• All fees are inclusive of VAT at the applicable rate.
• For fixed-price projects exceeding £1,000, a 50% deposit is required upfront.
• For hourly or retainer engagements, invoices are issued monthly and are payable within 14 days of the invoice date.
• Late payments will incur interest at 5% per month on the overdue amount.
• Any additional expenses (e.g., travel, materials) incurred in providing the Services will be invoiced at cost.

6. Confidentiality and Data Protection

6.1 Confidentiality: 

Both parties agree to maintain the confidentiality of all non-public information disclosed during the engagement, including business strategies, financial data, and proprietary information. This obligation continues indefinitely, even after termination.

6.2 Data Protection: 

We will process any personal data in accordance with our Privacy Policy and applicable data protection laws (e.g., UK GDPR). You consent to such processing when you engage our Services.

7. Limitation of Liability

7.1 Exclusions: 

We are not liable for any indirect, incidental, or consequential losses, including loss of profit, revenue, or business opportunities.

7.2 Cap on Liability: 

Our total liability for any claim shall not exceed the total fees paid by you for the Services rendered in the 12 months preceding the claim.

7.3 Exceptions: 

Nothing in these Terms excludes liability for death or personal injury caused by our negligence or for any liability that cannot be excluded by law.

8. Termination

8.1 Termination by Notice:

Either party may terminate the engagement with written notice if the other party breaches these Terms and fails to remedy the breach within 14 days.

8.2 Immediate Termination:

We may terminate the engagement immediately if you fail to make payments, provide false information, or otherwise breach these Terms.

8.3 Post-Termination:

Upon termination, you are responsible for payment for all Services rendered up to the termination date. All confidential information must be returned or securely destroyed.

9. Governing Law and Dispute Resolution

9.1 Governing Law:

These Terms are governed by and construed in accordance with the laws of England and Wales.

9.2 Dispute Resolution:

In the event of any dispute, both parties agree to attempt resolution through informal negotiations. If a resolution cannot be reached, disputes may be referred to mediation or arbitration before pursuing legal action.

9.3 Jurisdiction:

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising under these Terms.

10. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, pandemics, or governmental restrictions.

11. Amendments

We reserve the right to amend these Terms at any time. Significant changes will be communicated to you, and the updated Terms will be posted on our website. Continued engagement of our Services after such changes constitutes acceptance of the revised Terms.

12. Notices

Any notice or communication under these Terms must be in writing and sent to the following address or email:

Laylan Consultants

Email: enquiries@laylanconsultants.co.uk

Phone: 07340407923

Registered Address: 41 Yorkie Way, Houghton Regis, LU5 6UE

Notices sent by email are deemed delivered immediately, and those sent by post are deemed delivered on the next Business Day.

13. Entire Agreement

These Terms, together with the accepted proposal, constitute the entire agreement between Laylan Consultants and the Client, superseding all prior communications, representations, or agreements, whether written or oral.

14. Independent Contractor Status

Laylan Consultants is a sole trader and operates solely as an independent contractor. Nothing in these Terms shall be construed as creating a partnership, joint venture, or employment relationship between us and the Client.