1. Introduction

Laylan Consultants (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information from clients, website visitors, and other individuals who interact with our business. By using our website or services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect and process the following types of personal data

• Directly Provided Information: When you contact us via the website contact form, email, phone, text message, or through other communication channels, we may collect your name, email address, phone number, business details, and payment information.
• Automatically Collected Information: When visiting our website, we may collect data such as IP addresses, browser type, referring pages, and usage statistics via cookies and tracking technologies.
• Client Data: If you are a client, we may process additional information necessary for our consultancy services, such as business details, project information, and communication records.

3. How We Use Your Information

We use personal data for the following purposes:

• To provide and manage our services
• To respond to inquiries and provide customer support
• To process payments and invoices
• To send marketing communications (with consent)
• To improve our website and services through analytics
• To comply with legal and regulatory obligations

4. Data Sharing & Third Parties

We do not sell or rent personal data. However, we may share data with trusted third parties when necessary:

• Service Providers: Third-party platforms for payments, email marketing, or analytics (e.g., payment processors, CRM tools)
• Legal Compliance: If required by law or to enforce our legal rights

We ensure that any third parties we work with comply with data protection regulations.

5. Data Security

We take appropriate security measures to protect personal data from unauthorised access, loss, or misuse. These measures include encrypted communications, secure data storage, and access controls. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under UK data protection laws, you have the following rights:

• The right to access, correct, or delete your personal data
• The right to restrict or object to data processing
• The right to withdraw consent for marketing communications
• The right to data portability
• The right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details contact: enquiries@laylanconsultants.co.uk

7. Retention of Data

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once no longer needed, data will be securely deleted.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience, analyse site usage, and personalise content. Cookies are small text files that are stored on your device when you visit our site. These technologies may collect information such as your IP address, browser type, referring/exit pages, and the date and time of your visits.

By continuing to use our website, you consent to our use of cookies as described in this Privacy Policy. You can manage or disable cookies by adjusting your browser settings, but please note that some features of the website may not function properly without cookies.

9. Updates to This Policy

We may update this policy from time to time to reflect changes in law or our practices. The latest version will always be available on our website.